Benchmarking: Service Level

Service Level Benchmarking Association

Service Level Benchmarking Association™ (SLBA™) is an association of companies that conducts benchmarking studies to identify the best practices surrounding service level issues that improve the overall operations of the members. Members of Service Level Benchmarking Association are concerned with establishing and managing effective service level agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.

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